Practice Policy

Our practice aims to provide dental care of a consistently high quality, for all patients. We have management systems to help us, and which define each practice member’s responsibilities when looking after you.

  • In proposing treatments, we will take account of your own wishes. We will explain options, where appropriate, and costs, so that you can make an informed choice. We will always explain what we are doing.
  • We will ask you about your general health, and about any medicines being taken. This helps us to treat you safely.
  • We keep all information about you confidential.
  • Contamination control is essential to the safety of our patients. Every practice member receives training in contamination control.
  • We screen all patients for oral cancer during routine check-ups. We ask patients about tobacco and alcohol use because they increase your oral cancer risk.
  • Practice working methods are reviewed regularly. We encourage staff to make suggestions for improving the care we give patients.
  • We regularly ask patients for their views on our services. We have systems for dealing promptly with patient complaints and for ensuring that lessons are learnt from any mistakes.
  • All dentists in the practice take part in continual professional education, meeting the General Dental Council’s requirements. We keep up-to-date with current thinking on all aspects of general dentistry, including preventive care which reduces your need for treatment.
  • All staff joining the practice are given training in practice-wide procedures. There is an annual review of training needs for everyone in the practice.
  • All members of the practice know of the need to ensure that dentists are working safely. In the unlikely event that a dentist in this practice becomes unfit to practice, we have systems in place to ensure that concerns are investigated and, if necessary, acted upon.